If you are working or leading a busy lifestyle, you may have difficulty getting to the surgery during opening hours.
You know that in an emergency you should call your own doctor or the emergency services, but it is sometimes difficult to decide if a medical problem is important enough to see your GP.
Or perhaps you want to discuss a sensitive or confidential medical matter and would prefer to talk to a GP over the telephone at time to suit you.
Maybe you want more time to discuss your concerns or a second opinion.